انضم إلىفريقنا

Key Responsibilities:

• Lead and oversee the end-to-end funding operations, including deposits, withdrawals, and internal transfers, ensuring timely and efficient service delivery.
• Develop and implement strategies to optimize the funding processes and workflows, enhancing efficiency and client experience. 
• Manage relationships with external payment vendors, banks, and partners, negotiating agreements and ensuring smooth operations.
• Monitor and analyze key performance metrics, reporting to senior management on funding operations and proposing improvements where necessary.
• Collaborate closely with the IT, Compliance, and Finance departments to enhance payment system capabilities and address complex technical or compliance issues.
• Supervise and mentor the funding team, providing guidance, training, and performance evaluations to ensure high standards of service delivery.
• Establish and maintain a robust risk management framework to mitigate potential issues in payment processing, including fraud and operational errors.
• Ensure full compliance with all relevant regulatory requirements and internal policies, proactively addressing any identified gaps.
• Drive initiatives to improve payment channels, including introducing new methods or systems to cater to client and market needs.
• Act as the primary escalation point for high-priority payment issues, ensuring their resolution while maintaining client satisfaction.
• Coordinate cross-functional projects, including system upgrades and process optimization initiatives, ensuring timely execution and alignment with company objectives.